Travel Alerts
Welcome to our Travel Alerts page, where we keep you updated on any disruptions or changes that may impact your travel plans. Our priority is to ensure you have the latest information and support to make your journey as smooth as possible. Check here for timely updates and assistance details.
22 November 2024: Important Update on Gatwick Airport Disruption
14:45 – We’re pleased to inform you that the earlier security alert has been resolved and cleared by police. The South Terminal is now reopening to staff and will be open to passengers shortly.
09:30 – We are aware of a significant security incident at Gatwick Airport, which has caused disruption to travel plans. We understand this may be concerning and are here to support you. If your travel plans have been affected and you need assistance, please contact our 24/7 Holiday Assistance team on 0330 043 0115. We apologise for the inconvenience caused and appreciate your patience as we work to assist everyone impacted. Please continue to check this page for updates.
24 September 2024: The Entry Exit System (EES)
The EU plans to introduce the Entry/Exit system (EES). The exact date that EES will be introduced has not been confirmed. When the EES is operational it’s planned that all entry and exit movements will be registered electronically.
Before you travel, there’s nothing different you need to do, the Advanced Passenger Information (API) form you already complete will be used by the airline to send your details. If you choose to check-in at the airport your information will be sent to the EU during the check-in process.
Upon arrival at your destination, the first time you use it might take a bit longer than usual to pass through border control as your biometric data (face image and four fingerprints) will be collected. Children under 12 years old will not have their fingerprints collected.
On the day of travel, in case there are any delays, you may wish to take along extra water to make your airport journey more comfortable.
You can find out more by visiting EU EES website and https://www.gov.uk/guidance/eu-entryexit-system.
