Contact Us

Contact Us

We’re here to assist you with all your travel needs and inquiries. Whether you’re planning your next adventure, seeking information about our services, or need post-trip assistance, we’re here to help. Please select the option below that best describes your situation.

We hope you’re really excited about planning your ideal holiday. We understand how important this experience is for you. If you’ve spotted a holiday on our website that you’re thinking of booking and have some queries, please don’t hesitate to give us a call at 0330 043 0100 to connect with one of our Tailor-Made Experts. They’ll be happy to assist you with the booking process over the phone.

Please keep in mind that our team on this number won’t be able to assist with existing bookings. If you need help with an existing booking, please refer to the additional contact options below.

We trust you’re eagerly anticipating your upcoming holiday. If you have any queries regarding your current reservation or need to contact us, please head over to our Holiday Support Centre by clicking the button below. There, you’ll discover solutions to frequently asked questions, including information on flight check-in procedures and timings.

We trust you’re eagerly anticipating your upcoming holiday. If you have any queries regarding your current booking or need to reach out, kindly contact your Tailor-Made Expert directly using the contact information provided on your booking confirmation and any emails you’ve received from them. Your Tailor-Made Expert will continue to provide you with the same personalised service you received when making your reservation.

We’re here to ensure you have a fantastic holiday. If you need assistance, simply click the button below, and one of our team members will give you a call back within 30 minutes, usually even sooner.

Please note that we can only provide assistance if you’re scheduled to travel within the next 72 hours, currently on a journey, or presently overseas. If this doesn’t apply to you, our team won’t be able to assist, so please use the appropriate contact option.


We also acknowledge that occasionally things may not go as planned. We make every effort to ensure our customers have the best possible holiday experiences. If you made your booking directly through our website and need to raise a concern about your holiday experience, please use the button below for that purpose. In case you booked with a Tailor-Made Expert, please contact them directly, and they will handle your complaint on your behalf; you can locate their contact details on your booking confirmation.


We trust you’ve had a wonderful time on your trip. If you made your booking directly through our website and wish to provide feedback on your holiday, you can easily do so by clicking the button below. However, if you booked with one of our Tailor-Made Experts, please reach out to them to share your delightful experiences, and you can find their contact information on your booking confirmation.

At Kosmar, our primary goal is to ensure that all our customers enjoy the finest holiday experiences. Kosmar is a brand of The Destinations Group, which oversees various areas on our behalf, including Affinity Schemes, Investor Relations, Careers, and Charity Partnerships. For further details about The Destinations Group, please visit their website by clicking the link below.

Kosmar operates under The Destinations Group, responsible for handling all aspects of recruitment, careers, and franchise inquiries on our behalf. You can discover a link to The Destinations Group’s Careers section below.

Company Information

Company Name: Kosmar
Trading Name: The Destinations Group Limited
Incorporated in England: 13122457
VAT Number: 371498371
Registered Office: 32 Eyre Street, Sheffield S1 4QZ

Certifications and Memberships:

1. ATOL (Air Travel Organisers’ Licensing)
– Issued by: Civil Aviation Authority (CAA)
– ATOL Number: 12530

2. TTA Membership (Travel Trust Association)
– Member of TTNG (The Travel Network Group)
– Membership Number: Q9664

3. ICO Registration (Information Commissioner’s Office)
– Registration Reference: ZA897571